1 - Q: To
what criteria do you manage your business to?
When asked this question, many companies explain that they manage their
business to their corporate requirements, but cannot explain what the
management system structure follows. Does this describe your company's
you manage your
business to international standards, customers, clients, financial
institutions, government, stakeholders understand the framework which
you have implemented for your business model. A management system model
implemented to ISO standards is accepted and understood around the
2 - Q: What are
the main management system models to international standards?
Systems to International Standards – ISO
System - ISO 9001
Systems - ISO 14001
Health and Safety - OHSAS 18001
Energy Management System - ISO 50001
Food Safety Management - ISO 22001
ISO, the International Organization for Standardization, is a worldwide
federation of national standards bodies from around 170 countries
around the world. The Standards development is prepared through ISO
technical committees. Members of the committees consist of
international, governmental and non-governmental organizations.
ENVIRONMENTAL MANAGEMENT -
- ISO 14001 -
Environmental Management Systems -
Specification with Guidance for Use, which organizations are audited
- ISO 14004
-Environmental Management Systems -
General Guidelines on Principles, Systems and Supporting Techniques
- ISO 19011
Guidelines on Auditing Management Systems
MANAGEMENT - ISO 9001
- ISO 9001
-Quality Management Systems - Requirements
- ISO 9000
-Quality Management Systems - Fundamentals and Vocabulary
- ISO 9004
-Quality Management Systems - Guidelines for Performance Improvements
- ISO 19011 -
Guidelines on Auditing Management Systems
HEALTH & SAFETY - OHSAS 18001
18001 - developed by British
Standards Institute (BSI) in co-operation with a number of
- OHSAS 18001
enables an organization to establish an occupational health and safety
management system to eliminate or minimize risk to personnel and other
interested parties who could be exposed to hazards associated with its
3 - Q: What are the benefits of implementing a
management system to the recognized international standards of ISO?
management system structure to international standards provides the
standards provide a recognized structure for managing your business
that is understood around the world. ISO establishes collective
technical standards to facilitate international commerce. Two of their
standards, ISO 9001 (quality management) and ISO 14001 (environmental
management) are accepted and used by over 170 countries.
2) Improving the
Bottom Line. Going
“Green” to ISO 14001 standard, assists your organization in staying out
of the “Red”. By identifying opportunities for improvement for reuse,
recycle, energy conservation, you save operational costs and improve
your bottom line.
A Quality Management System (QMS) to ISO 9001 is recognized by industry
as a model to ensure customer satisfaction and increased credibility.
Customers know that when you have a QMS in place, you have identified
their requirements, as well as legal requirements and have structures
in place to manage and control the quality of the product/service.
Consumers want the reassurance that your company has identified the
environmental risks tied with your products or services, and have
reduced or eliminated them. Financial and insurance institutions want
your company to ensure management and control of these environmental
risks. The ISO 14001 standard is the one you should have in place.
5) Due Diligence,
Compliance to Legal Requirements. ISO
9001 for Quality, ISO 14001 for Environmental and OHSAS 18001 for
Occupational Health and Safety, all require your organization to
identify its legal requirements and evaluate compliance with applicable
legal requirements. A management system to ISO (or in the case of
OHSAS, a BSI standard) would assist in a defense for due diligence.
4 - Q: What is the difference between a Business Plan
and a Management System approach?
A "Business Plan"
is a formal statement of a set of business goals and plans for reaching
these goals. It provides background information about the organization
or team attempting to reach those goals. It includes a sales and
marketing plan and operating and human resources plan with an action
plan. A Business Plan can be completed at the start up of a company.
to ISO provides a process approach to develop, implement and improve
the effectiveness of a company’s management system, providing on-going
control. It consists of three main parts:
1) IDENTIFY “Planning”:
(quality, environment, occupational health and safety) Includes
identifying legal and customer requirements; identifying risks;
developing, implementing and maintaining Policy, Objectives and Targets
(O&T). It is an important part of any plan or system you
2) INSURE “Implementation”:
includes keeping proper documentation and records, establishing methods
for operational control, communications and training are key activities
to ensure success as you implement your system(s). Insure monitoring
and measurement of key business areas-Operations, Objectives and
Targets and compliance.
implementing corrective/preventative actions, internal and third party
audits with Management reviews keeps your system(s) effective and
efficient and continually improving.
5 - Q: What does a Management System to international
standards require us to do?
requires top management's commitment to establish, implement, maintain
and improve a management system, and provide the resources for its
implementation. It requires that an organization conform to its Policy
statement and demonstrate conformity to the international standard and
its own requirements, through its self-declaration or registration.
6 - Q: How long will it take to implement a management
system structure to ISO?
time period varies. The average time is about 12 to 18 months,
depending on resources and training. Training decreases the time frame
required for implementation when the key management team all share the
same level of understanding.
7 - Q: Do we need to have our company's management
system "registered"? How much does it cost?
company can choose to Self-Declare or Register its management system.
The average cost of Registration is around $10,000, get quotes from 3
Registrars. Each Registrar has its own team of auditors and system for
auditing your company. Pilot has worked with many of these Registrars
and can assist to select one that best fits your management system
Self-Declaration requires a
one-time audit by third-party auditor(s). Pilot can provide this
verification for you. This information may be requested by a customer,
financial institution, insurance company, government, or any number of
|Auditing – ISO 19011
1 - Q: What is the difference between
Self-Declaration and Registration?
International Standard Organization - ISO, allows a company to
self-declare that they have a Management System (Quality, Environment,
Occupational Health & Safety) which meets the ISO requirements.
whole management system, including the internal audit process needs to
be verified by a third party. Pilot Performance would conduct
third-party audit to confirm that your company’s management system
follows the ISO criteria and your corporate requirements. An
report would be provided to the company as verification that may be
used as requested by financial institutions, suppliers, etc.
your company has developed its management system structure, conducted
its internal audit and performed its management review ensuring that
the system is working (at least 3 months in operation), then a
Registrar's auditor can perform a third party audit to verify your
system meeting the international standard(s).
Performance has worked with the major Registrars and could assist your
company in negotiating to select a company suitable for your
needs. We would represent your company when the Registrar’s
auditors are on site, ensuring appropriate protocols and information
||Stage 2: Registration Audit
3: Surveillance Audits
|Pre-audits determine if the Company's management
system is ready for an audit to the standard.
The registrar reviews your issues, tours your facility and determines
if you have conducted an internal audit with management review.
This pre-audit helps the registrar to determine information criteria on
your site in planning the audit i.e. number of auditors, qualification
criteria, number of days for audit, and cost.
|A registration audit determines whether or not
the company's management system meets the ISO Standard.
The registrar will bring a team of auditors to your facility, conduct
audit and provide written report of findings.
Registration certificate is valid for three years, as long as
conformance/surveillance audit results are satisfactory.
audits are conducted usually every twelve months, depending on the
registrars accreditation body and on the registrar.
Conformance/surveillance audit days are usually shorter in duration.
(1-3 days long)
Each conformance/surveillance audits are targeted to specific sections
of the standard.
The audit will verify that the management system is being maintained
and is effective to the ISO Standard.
2 - Q: What qualifications are required to become a
Management System auditor?
ISO 19011, which is the Guideline for Auditing management systems
outlines the following requirements to become an auditor.
for Management System Auditors - Generic
Knowledge & Skills
Audit Principles, Procedures
Plan and organize work effectively
information through effective interviewing, listening, observing,
reviewing documents, records and data Verify relevance and
accuracy of collected information
documents to record
Communicate effectively, orally, writing, or through use of
interpreters and translators
Understand risks associated with auditing,
Management system and
Standards or other documents used
as audit criteria
business and management
concepts, processes and related terminology, including planning,
budgeting and management of personnel
Applicable legal and
contractual requirements and other requirements that apply to Auditee.
Relevant Requirements of Environmental Laws, Regulations &
Discipline and Sector
Specific Knowledge & Skills:
include: Environmental Management, Quality Management,
Occupational Health & Safety Management, Records Management,
Security Management, Information Security, Transportation Safety
Pilot Performance's 3 Day
Core Training on the standard i.e. ISO 14001 (applicable standard)
Pre-requisite to Lead or Internal
Auditor training. Outlines standard and implementation.
Internal or Lead Auditor - ISO 1901:2011
Audit Procedures, Processes
fair, truthful, sincere, honest, discreet
Open-minded, willing to consider alternative ideas or points of view
Diplomatic, tactful in dealing with people
Observant, Perceptive, Versatile, Tenacious, Decisive, Self-reliant,
Generic Knowledge & Skills for Lead Auditors
Provide leadership to audit team,
Balance strengths and weaknesses of the individual audit team members,
Develop a harmonious working relationship among audit team members,
Manage audit process - planning, organizing, directing, guiding, preventing and
Represent audit team in communications with person managing audit program, audit client and
Lead audit team to reach audit conclusions,
Prepare and complete audit report.
For further information on:
Qualification Criteria or "ISO 19011" Guideline for Auditing Management
Systems, take Pilot's Internal or Lead Auditor Training programs.
Listed below are auditor certification bodies.
Call your Local Certification
Q: To become a certified
auditor, who would I contact for an application form?
you have completed your core training in your discipline and taken
your lead auditor course, and performed required audits, you
apply to become a certified auditor. The following are auditor
certification bodies to contact.
Certification Approvals Board (CECAB) & ECO Canada
1-403-476-1966 Fax: 1-403-264-6240
Tel: 1-403-233-0748 Fax: 1-403-269-9544
Association of Canada (AAC) (membership)
Occupational Health & Safety, Food Safety
Competency vs Qualification
1-888-722-2440 Fax: 1-414-765-8661
Environment, Health & Safety Auditor Certifications (BEAC)
Altamonte Springs, Florida USA
1-407-831-7727 Fax: 1-407-830-7495
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